2018-2019 GT350 Customer Satisfaction program

GT350 owners may hear about this soon in the news, and you will get a letter from Ford Canada. We just received advance info on it this afternoon, but no repair details yet.

Customer Satisfaction Program 19B34:

Certain 2018-2019 Model Year Mustang GT350 Vehicles, build dates from June 5, 2018 through August 26, 2019
-Gearshift Lever Assembly Reverse Lock-Out

REASON FOR THIS PROGRAM

On some of the affected vehicles, the gearshift lever reverse lockout feature may not function as intended if the gearshift lever assembly becomes damaged during an aggressive shift event. This may cause some difficulty shifting into first gear because the gearshift lever can travel to reverse without having to lift the reverse lockout mechanism. If the vehicle is in reverse gear, the driver will receive an overt indicator with the reverse backup camera display appearing. The driver can only shift to reverse when the vehicle is stopped.

Ford sent out an update on this program today:


SERVICE ACTION

Dealers are to replace the gearshift lever assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner.


Parts are currently available for the repair.

So is this like a recall, we will get in the mail?



Edit: nm... I guess the "letter from Ford Canada" part explains that lol

Since this isn't a safety-related issue, rather than calling it a recall Ford likes to refer to it as a customer satisfaction program. :)

ahh...

still though, seems like a safety issue if your in reverse when you think you are in 1st LOL... even if there are bells and whistles flashing... in general people don't pay attention LOL

Got my notice in the mail tonight!