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Thread: Post whatever is on your mind!!

  1. #11851
    Admin ZR's Avatar
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    ROCK AUTO.

    Never ever even once again would I buy or suggest anyone else orders parts from there. To start with, parts came from two different warehouses so that meant shipping x 2. Add to that they packed heavy parts (brake drums) on top of fragile parts in a cobbled together box without any filler and you get a package with damage to virtually everything. Ok so not the end of the world right, shiat can happen. A glitch in their system when I bring up the order has me stumped how to proceed on reporting damage, numerous emails to cust service asking for help, get stock reply of please refer to the ordering page to report any problems. Round n round n round we go. Finally find a phone number via Google search, call and ask for customer service only to be told in a snotty voice (then hung up on) all communication must be done via email through the order page.
    And vendors wonder why customers get pushed to the brink and loose their collective minds!!!

    PS, yes I agree all is fine when an order goes as it should, beware of when it doesn't. Google search of problems with Rock Auto suggests my experience is all too typical.

  2. #11852
    Admin ZR's Avatar
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    Yup, just got another reply.

    . RockAuto does not have a phone customer service department. Returns do need to be set up online. When you click on the "arrange a return/report a problem" button for the kit, then select "damage/defective" as the reason. The website will walk you through the rest of the process.

  3. #11853
    Member newbiestangowner's Avatar
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    Post whatever is on your mind!!

    Quote Originally Posted by ZR View Post
    Yup, just got another reply.

    . RockAuto does not have a phone customer service department. Returns do need to be set up online. When you click on the "arrange a return/report a problem" button for the kit, then select "damage/defective" as the reason. The website will walk you through the rest of the process.
    Hope everything works out
    A buddy just placed an an order few days ago ( fingers crossed)

    He did mention something of not having a phone number
    But he said the price of the part was by far the cheapest he found



    Sent from my iPhone using Tapatalk

    2014 GT- MT 82, 3.73,Roush a/b, Forgestar f14 19x9/10 conti DW 245/275 ,BMR springs sp009, pan hard, koni yellows ,m/m caster,
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    slow 5.0 even slower driver

  4. #11854
    Club Supporter mavrrrick's Avatar
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    Wow, guess I got lucky with my clutch?

  5. #11855
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    I've had a number of orders from RA with no issues. Good to know the cautions

  6. #11856
    Admin ZR's Avatar
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    Looks like your golden, well right up until something goes wrong and you need to speak with someone. At that point, clear as day they have zero interest.

  7. #11857
    Admin ZR's Avatar
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    It's a cats life at our house.
    Lucky fawkers.
    Attached Images Attached Images

  8. #11858
    Club Supporter mavrrrick's Avatar
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    Here to



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  9. #11859
    nom nom nom RedSN's Avatar
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    I'm sensing a theme here this morning....

    -Don____________
    “Think of how stupid the average person is, and realize half of them are stupider than that.” - George Carlin

  10. #11860
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    Starting to wonder what hour next move is gonna have to be with the business.
    Been a year looking for a second delivery guy and can’t find someone who just wants to show up to work.

    Tried paying one guy more and within a week has other employees bitching at me about him making as much as they were from the start.
    And it was for naught cuz he left after 2 months for more pay.

    One more raise and my employees will be making almost as much as I am.

    Can’t raise prices cuz then we won’t be competitive.

    Seems like a vicious circle and no easy answer to it.
    Last edited by 5.4MarkVIII; 12-07-2017 at 12:12 PM.

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