Post whatever is on your mind!!

[Laffs]

Sure if I am found negligent and blew someone’s house up there is legal action same as if a dr is negligent and kills someone on the operating table but I’m talking more day to day stuff.

As an example.

Called re an oven not working. On diagnoses uncovered two separate issues. Each required their own part to fix was very clear with customer both parts were required. Customer did not want to pay for both parts. Only wanted the cheaper of the two. I was very clear would not fix all the issues they were having. On their request replaced only the one part.
Hour worth of labor plus part plus service call fee.

Customer calls back a week later my stove isnt fixed you need to get back here and fix it

Quote the customer the other part I had originally recommended and an hour labor.

Customer loses It. Demands the work for free followed by obligatory "I have been dealing with your company for years. If you don’t fix this I’m telling everyone I know how you screwed me"

Two choices. Fix it and eat the parts and labor to make the customer happy or Stick to my guns with all the email correspondence knowing full well they will bad mouth you to everyone they talk to about appliances and likely leave you with a bad google or Facebook review that goes unverified and will forever be seen without the supporting information by other future customers.

This kind of customer for the last two years has been an almost weekly occurrence. And anyone who has spent time running their own service business will have similar stories.

Have you ever heard of a doctor paying out of their own pocket to make a patent happy?

What about all the scientists that have been wrong for the last couple years. Are they paying anyone for lost time or business?

Dude you really need to learn how to fire customers. Honestly was a hard lesson for me too as you never want to turn down a paying job but it's worth it. If we see multiple issues during a service call, my quote is for repair of those multiple issues. We all know if we repair one thing it likely won't fix the issues and now we got a callback. I'd rather price myself out of the job than have to deal with multiple callbacks and the headaches associated. We tell everyone this up front, we're not the cheapest but we're thorough and professional. Once you realize the good customers take up a fraction of your time (normally) and leave you in a better mood you honestly produce more and have better customer interactions.

On reviews, man first off I think we all overestimate when someone says "I'll tell everyone" how many people actually listen to these miserable fucks, and two how many people they'll actually tell. Google reviews, you're never going to be 100% if you have a lot just the nature of the game. Honestly we get 1 star reviews about driving and I check my GPS and it was another companys truck. Biggest thing is make the happy customers the advocates. Offer a discount, gift card, something for leaving a review on the business. It's a numbers game, it's impossible to make 100% of people happy about spending their money, but for everyone person mad and ranting you at least want the happy ones doing the same.

[5.4MarkVIII]

Dude you really need to learn how to fire customers. Honestly was a hard lesson for me too as you never want to turn down a paying job but it's worth it. If we see multiple issues during a service call, my quote is for repair of those multiple issues. We all know if we repair one thing it likely won't fix the issues and now we got a callback. I'd rather price myself out of the job than have to deal with multiple callbacks and the headaches associated. We tell everyone this up front, we're not the cheapest but we're thorough and professional. Once you realize the good customers take up a fraction of your time (normally) and leave you in a better mood you honestly produce more and have better customer interactions.

On reviews, man first off I think we all overestimate when someone says "I'll tell everyone" how many people actually listen to these miserable fucks, and two how many people they'll actually tell. Google reviews, you're never going to be 100% if you have a lot just the nature of the game. Honestly we get 1 star reviews about driving and I check my GPS and it was another companys truck. Biggest thing is make the happy customers the advocates. Offer a discount, gift card, something for leaving a review on the business. It's a numbers game, it's impossible to make 100% of people happy about spending their money, but for everyone person mad and ranting you at least want the happy ones doing the same.

I agree with you I’m my own worst enemy. I have a hard time telling people no. And just create my own problems. Lol.

We have started with covid telling people no. I still lose sleep over it. Lol

[ChickenLips]

Are you suggesting that people used to memorize phone numbers?


No. They used one of these ^^^

I still remember plenty of numbers from my pre internet days. Now I don't even have my daughters # memorized. I remember an intermediate point where I was all high tech and got a Palm Pilot and loaded all the addy's, but by then I was doing a lot of business and had hundreds of contacts.

[ChickenLips]

im not talking about the US. Im talking here. a dr gets paid every time they see a patient regardless of if its due to a misdiagnosis. a patient pays for their own meds regardless of if they work or its the 3rd or 4th time the dr had "tried this one to see if it works"

insurance has nothing to do with it. but if you have never been in that position its something people just dont get.

I had a nerve issue in my foot. Went to GP, who sent me to a surgeon. Surgeon said taking off a toe would fix the problem. I now have 9 toes, problem wasn't fixed. I returned to the surgeons office after healing with issue still bugging me. He shrugged his shoulders and said "eh, that's all I've got".

True story.

[ChickenLips]

Dude you really need to learn how to fire customers. Honestly was a hard lesson for me too as you never want to turn down a paying job but it's worth it. If we see multiple issues during a service call, my quote is for repair of those multiple issues. We all know if we repair one thing it likely won't fix the issues and now we got a callback. I'd rather price myself out of the job than have to deal with multiple callbacks and the headaches associated. We tell everyone this up front, we're not the cheapest but we're thorough and professional. Once you realize the good customers take up a fraction of your time (normally) and leave you in a better mood you honestly produce more and have better customer interactions.

On reviews, man first off I think we all overestimate when someone says "I'll tell everyone" how many people actually listen to these miserable fucks, and two how many people they'll actually tell. Google reviews, you're never going to be 100% if you have a lot just the nature of the game. Honestly we get 1 star reviews about driving and I check my GPS and it was another companys truck. Biggest thing is make the happy customers the advocates. Offer a discount, gift card, something for leaving a review on the business. It's a numbers game, it's impossible to make 100% of people happy about spending their money, but for everyone person mad and ranting you at least want the happy ones doing the same.

I agree with you I’m my own worst enemy. I have a hard time telling people no. And just create my own problems. Lol.

We have started with covid telling people no. I still lose sleep over it. Lol

I also learned this the hard way with a failed venture. I kept trying to make shitty customers happy instead of simply stop dealing with them. In the end I learned my business wasn't viable, but only after years of frustrations with bad customers, and a very select few good ones.

[92redragtop]

I had a nerve issue in my foot. Went to GP, who sent me to a surgeon. Surgeon said taking off a toe would fix the problem. I now have 9 toes, problem wasn't fixed. I returned to the surgeons office after healing with issue still bugging me. He shrugged his shoulders and said "eh, that's all I've got".

True story.

Sounds like similar issues with automotive diagnoses where they're chasing solutions on your dime (although your dime in this case was a toe). Medical insurance is high here as well.

[ChickenLips]

Sounds like similar issues with automotive diagnoses where they're chasing solutions on your dime (although your dime in this case was a toe). Medical insurance is high here as well.

In this case I think it was "to a hammer every problem is a nail". Surgeons like to do surgery. Either that or he wanted a toe for his tequila bottle.

In any case was a lawsuit even viable for me. What's a toe worth, maybe a months free parking or 6 months of woke Netflix?

Just like tenure and unions for teachers, there's little incentive for excellence in healthcare and the low performers are not voted off the island.

[Zutz2v]

In this case I think it was "to a hammer every problem is a nail". Surgeons like to do surgery. Either that or he wanted a toe for his tequila bottle.

In any case was a lawsuit even viable for me. What's a toe worth, maybe a months free parking or 6 months of woke Netflix?

Just like tenure and unions for teachers, there's little incentive for excellence in healthcare and the low performers are not voted off the island.

LMFAOOOOO WOKE NETFLIX ? Dude I’m crying over here.


Sent from my iPhone using Tapatalk

[Scrape]

Damn. Issue is still there and that is all they can say? Wtf?

[xeninworx]

Changed the oil on the wife’s Accord. Got it finished up just as it started raining. Over 120k on the car and it definitely needs a valve adjustment. Of course, I’ll do that myself.