Another quebec cry from a couple...

[Harbinger]

https://www.cbc.ca/amp/1.5309293

"A class-action lawsuit claiming car owners are being misled about their vehicle's maintenance schedule is raising questions about how often Canadian drivers need to service their cars or even change the oil.
The trial for the class action wrapped up in Montreal on Sept. 20 and is now in the hands of a judge.

It began back in 2012, when the lawsuit's complainant, Thérèse Martel, went shopping for a new car with her partner, Michel Lacasse. Wanting a vehicle that was economical and wouldn't require frequent service, as they live far from an urban area, they ended up buying a Kia Rio from a dealership in Sherbrooke, Que.


Martel and Lacasse believed the regularly scheduled maintenance would come every 12,000 kilometres, as described in the manual's normal service schedule.
But when Lacasse brought the car in for its first service, he said he was told the oil had to be changed far more frequently and the 12,000-kilometre interval indicated owner's manual didn't apply to vehicles sold in Quebec because the harsh climate requires more intensive service.
Martel and Lacasse say they were ultimately told they had to follow the manual's alternate, severe usage maintenance schedule, which called for service every 6,000 kilometres.
Martel is seeking $985 in damages — the amount she claims the couple paid in extra service costs in the two years they owned the car. If the class action is successful, it could apply to other Kia owners in Quebec."

Lol


Sent from my SM-N960W using Tapatalk

[fast Ed]

Possible that the dealership sales and service staff did a poor job of explaining the maintenance requirements when the car was sold new. Many dealerships have a process in place so that vehicle buyers get introduced to the service dept. staff and they book their first visit for service at the same time.


cheers
Ed

[Quicksilver]

I have ALWAYS changed my oil at 8000km or close to it. All my trucks, even my F-550 diesel, get the same treatment. My Jaguar F-type owners manual schedules the oil changes at between 15 and 20,000 km. There is no dipstick and I have to rely on the instrumentation to tell me when to change or add.
Makes me nervous as hell, as it is a pretty high strung engine, and I can't resist the siren call when the supercharger kicks in( an unholy banshee wail that rivals the Borlas on my last Mustang), so I am arranging an oil change next week. The dealer wants $250 for an oil change so I'm looking for a private Jag specialist.

These people, suing for extra oil changes, is a joke. Don't they know anything about proper maintenance?

[RedSN]

I actually don't blame them. If I knew nothing about cars, and I bought a car that says in the owner's manual "change oil every 12,000 km" that's what i would expect. I'd be mad too if the dealership then said no, it's every 6,000 km or you will void your warranty. If that's the case, then Ed could be right and that this is the fault of the sales department not being forthright about actual maintenance.

LOL, they probably also follow the owners manual and put 5W20 in the car.

[hammerhead]

API means minimal standards - 12,000 kilometers is not much to ask if a good quality oil is used.... judging oil only because it is API approved is a the mistake

[hammerhead]

I actually don't blame them. If I knew nothing about cars, and I bought a car that says in the owner's manual "change oil every 12,000 km" that's what i would expect. I'd be mad too if the dealership then said no, it's every 6,000 km or you will void your warranty. If that's the case, then Ed could be right and that this is the fault of the sales department not being forthright about actual maintenance.

LOL, they probably also follow the owners manual and put 5W20 in the car.

I have a friend who went after a car manufacturer because his car wasn't getting the advertised mileage - they now send him regular payments to offset the difference - I think these people have a valid point as you suggested...

[Gr8Stang]

I actually don't blame them. If I knew nothing about cars, and I bought a car that says in the owner's manual "change oil every 12,000 km" that's what i would expect. I'd be mad too if the dealership then said no, it's every 6,000 km or you will void your warranty. If that's the case, then Ed could be right and that this is the fault of the sales department not being forthright about actual maintenance.

LOL, they probably also follow the owners manual and put 5W20 in the car.

If I'm buying a product (especially an expensive one) that I'm not familiar with, I take the time to read the manual. And for every car manual I've seen, there is a "normal conditions" maintenance and a "severe conditions" maintenance schedule. Was this there 1st car? Anyways, I agree the dealership might not have done the best job explaining to them.....but some of the onus falls on the consumer to read the mfg. source of the most important info. about their car...aka the owners manual when it comes to maintaining their vehicle.

In my mind, the question becomes were they purposely mis-led so the sales guy/gal could make a sale?

[hammerhead]

I'm looking into enhanced maintenance practices for a diesel Sprinter I'm about to take delivery of.

According to a retired MB specialist, MB uses crap oils that deliver low friction/higher mileage in the short term but are detrimental to the engine in the long term.

MB says no need for break in oil. According to this guy the friction modifiers glaze the cyl walls and rings don't seat properly when combined with no break in oil. Combine this with MB recommended oil with high NOACK and you get a lot of blow by, and fuel dilution in the oil.

with a 13 liter capacity change intervals are 20k. I've seen oil analysis showing 25% fuel in the oil.

As an additional benefit there's high crank pressure from the blow by which pushes a lot of oil vapor through the PCV and into the turbo compromising seals.

Just to sweeten things, when the EGR/DEF system goes into regen you get crazy high temps and even steam generation from the the high temps.

So bottom line for me. I'll be doing more frequent oil changes myself with better quality oil and adding a few other bits to enhance the long term health of the newest addition to my fleet. I'll also be doing oil analysis to keep my finger on the pulse.

The point of all that, dealer maintenance, meh

if an oil with a high heat threshold is used vapour in the crankcase will be minimized to zero (vapour comes when the oil is beyond its threshold and makes vapour, much like boiling water) and reducing it's chance to be recirculated back into the intake system...frequent oil changes before the oil has a chance to breakdown will also help. Quality fuels is another aspect - in 2005 I had a 5 cylinder turbo sprinter - it ran at its best with Sunoco Diesel - it ran very poorly with Husky. This holds true for gas engines as well cheap fuel and cheap oil will show up in the long term. Always check the water trap on the fuel line if they are still equipped with this...it's been a while since I've owned or worked on a diesel.

[Stephen06GT]

I have ALWAYS changed my oil at 8000km...My Jaguar F-type owners manual ...

You have a Jag?

[Ponyryd]

Happens every day, sales staff tells customers they only need to do the 12k oil change, (helps make the sale) but service says otherwise. I see their point, but it’s an issue with the dealership, not the manufacturer imo. “Severe” maint schedule should specify what is “severe” use.