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So, I recently switched from a 75 down internet service from Primus that used a SmartRG SR808ac modem to a Rogers 150 down service using a Hitron CODA-4582 modem.
My WiFI service in the house is worse off than it was before. All things aside are virtually the same. The input was and still is a Rogers cable service. Primus is a reseller. In the worst areas of the house, I was pulling down 4 - 6 mbps with the Primus service without a range extender. With a range extender, I was getting between 12 - 20 mbps. I expected that when I doubled the speed that this speed might double as well - or at the very least improve. With Rogers, the same areas are reading at 2 - 4 mbps without a range extender and around 8 - 12 with.
I called Rogers and they sent a technician that found issues in the lines outside and replaced them. These were the very same lines Primus service was being delivered on. They also set the frequency to the channel that presented with the least interference. Most times, the 2.4Ghz delivers better than the 5Ghz signal.
This is extremely frustrating and I am thinking of switching to another provider but before I do, I thought I would throw it out here to see if anyone has any advice. Not sure if a mesh system would improve things but those systems are quite expensive and I don't want to throw hundreds of dollars for a net zero result.
I should also say that my wired connections NEVER report back at anything more than 70 mbps using the Rogers speed test. Obviously they are sighting that many people are home and this will clog the network. They also said that anything over 1/3 of the 'up-to' service was within their tolerances. I offered to pay a prorated amount - that's when the techs were dispatched.
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