hhttps://www.macheforum.com/site/threads/resolution-28-000-damage-to-mach-e-from-tow-truck-hooking-into-battery-rail.13531/

Here's the actual thread for the story. The customer did not end up paying at all, Ford stepped up and covered it (and will likely go after a portion from the tow company) the reason the customer was given an invoice to begin with is because the battery damage was not a parts failure and damage done externally. Ford roadside initially couldn't "prove" the damage was done by a specific tow operator because initially the car was towed by one party to a dealer that wasn't able to service Mach-E's and thus had to be moved again a second time and thus created a finger pointing nightmare

Per the owner

The detachment happened before the tow truck damaged the battery rail. Where things got messy for me was two transports were involved. The first tow, which I believe did the damage, was to a Ford dealership not adequately equipped to handle the MachE and 600 miles away from our destination so Ford arranged for the car to be transported to where we live. The first tow company blamed the second. I was told ‘no sorry can’t help’ by so many different reps but kept pursuing. I also had a great service manager that kept pushing from his end. I don’t know what in the end led us to resolution but it ended well. It was covered fully by Ford - I assume they will go after the tow company. Good luck and don’t accept defeat!