phss you went backwards stephan, rogers is by far the most retarded company I have ever dealt with, I had my cell phone with them after my contract was up it took 3 months to have them cancel the plan, It got to the point where I almost bought out my whole family's plans so rogers lost our service.
Since switching out TV Internet and home phone to bell outside the occasional billing error which is quickly addressed and fixed we have been way happier and no more waiting an hour to speak to a rep on the phone