Completely agree. They also get massive kick backs from companies, who I found out purposely inflate their quotes.
My old condo and the current townhome are managed by Times, they're awful.
They're trying to force me to pay for valve work in the HVAC system in the condo when it should be covered by the almost $500 maintenance fee. It was found that the valves they had initially installed were faulty - so why are the residents on the hook?